Frequently Asked Questions

We at stand for quality and offer you expert help so that you can get started yourself. Do you have a question about one of our products or about installing your cast floor, epoxy floor or floor coating?

Then take a look at our frequently asked questions. Is your question not listed here? Our customer service is happy to help you.

Contact us

If you’re not sure or have any other questions about any of our products, please don’t hesitate to contact us. We can be reached by phone during office hours or ask your question by email. Our specialists are ready for you!

Make sure you provide us with all important information such as order number, photos of any complaint and your proof of purchase, so that we can help you as quickly as possible!

Do you have a complaint?

We are sorry to hear that. You can submit your complaint to us by email. Send your complaint to We try to answer you within one working day. In addition, we would like to point out the possibility of using the Disputes Committee of Stichting Webshop Keurmerk. Read more about this in our Terms and Conditions.


For more information about the right of withdrawal, see the return page.

Opening hours customer service:

Monday to Friday: 09:00 – 17:00 hrs

Our customer service is closed during the holidays.

The Netherlands
Phone number: +31(0)85 – 620 7090
Local call charges

E-mail address

E-mail address:
We aim to answer your email within 24 hours.

Address data:

Flowresin Group B.V. (part of Epoxywinkel B.V.)
Gladsaxe 19
7327 JZ Apeldoorn
The Netherlands

Chamber of Commerce: 56494033
VAT: NL852153028B01

Fast delivery

Home in a week

A brands only

Top quality guaranteed

Expert advice

More than 10 years of experience

All RAL colors

Extensive selection